Customer Support Channels
A 1–hour Response Guarantee
Our client help staff is educated to swiftly take care of all of our shared plans clients’ issues and help questions. Through our ticket system, it’s possible to send your issue and a support crew member will get back to you in less than maximum sixty minutes. Basically, practice proves that the general solution time is 20 minutes.
A Top–quality Support Service
You can easily contact us 24x7x365 with any concern you have got in connection with 3rd St Webhosting’s products. We’ve got experts available continually to offer help anytime necessary. You’re able to use the ticket system or post an email at any moment, or pick up the phone or use the live chat during working hours.
An Intuitive Help Section
Our Control Panel supplies a wide–ranging practical knowledge base that’s built–into all parts. In each section, you’ll find a Help button which will load for you a selection of step–by–step tutorials on how to utilize a particular element or complete a particular action. Also, we have generated short training videos that will help you get a better idea of the Control Panel’s interface.