Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Online Control Panel you will find a detailed Help section featuring heaps of articles and frequently asked questions. They are answered by our support team of expert techs. Simply fill in your question and our smart platform will provide you with the best possible answer.

  • Top quality support service

  • Instructional Videos

  • For those of you who wish to learn how to sort out a frequently experienced problem by watching a video tutorial, we’ve added a collection of video tutorials to our Online Control Panel. All the tutorial video clips are short and simple to grasp. They offer you visual presentations of different site administration operations.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24x7 help desk service and a sixty–minute response time guarantee. Our skilled support engineers will be available 7 days a week to respond to your enquiries and to take care of any issue that you might stumble upon. Simply submit a client support ticket from the Help section and we’ll respond to you in a jiffy.