Client Support Channels
A Sixty–Minute Response Guarantee
Every single assistance request you submit to us will be replied to within maximum 60 min. If your support ticket or email calls for additional assistance from a system administrator, we will without delay forward it and leave a note to let you know that your matter is being worked on. If you take advantage of our Managed Servers package, any of the tasks included there will be completed at a time of your choosing.
A Premium–Quality Support Service
If you need help using the Online Control Panel or with any of the applications that we’ve installed on the dedicated hosting server on your behalf, don’t hesitate to touch base with the customer support team anytime through the ticketing system. What’s more, in case you require help administering your dedicated server, you can make use of our Managed Servers package, which includes OS updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting services, backup disk space, etc.
An Easy–to–Navigate Help Area
We have provided the Online Control Panel with a detailed knowledgebase, which includes extensive explanations of its features and functionalities. Furthermore, we have filmed exhaustive video tutorials that will further demonstrate to you how to perform a given action or resolve a typically experienced problem. All the help articles and the tutorial videos are readily reachable from each Online Control Panel section via the Help and Videos buttons situated in the upper right corner.