A 99.9% Server Uptime
Our shared hosting system is based on a secure, high–end hardware architecture and a strongly tweaked Linux distro. Thus, no matter what your web site is, or how many web site visitors you have, or even in case there is a distributed denial–of–service attack, our physical machines will stay up and your sites will remain online.
All shared plans plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it’s essential to also build your own network infrastructure. Because of this, we set up a custom internal network in each one of our data center facilities. Based on world–class Juniper switches and routers, our internal network allows for really fast data transfer speeds and is also fully redundant.
Because of this, you will enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, regardless of which web hosting package you have selected.
A 30–Day Money–Back Guarantee
Just like with every other service, if it is your hard–earned money at risk, you cannot feel truly safe. That’s the reason why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. If you do not feel content with our web hosting service or in case you wish to get a bit more robust hosting solution, like a VPS web hosting plans or even a dedicated web hosting plans – you will get a full refund, with no concealed costs or refund charges.
24/7 Technical Support
We’ve carefully picked each single member of our 24x7 support staff so that we can offer you the best possible technical support that you can possibly get. Each of our technicians has lots of years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. And they’re available 24x7 – you’ll be able to contact them at any moment and they’ll get back to you as quickly as possible.
Their average support ticket response time is below twenty minutes, while with other web hosting companies you are forced to wait for days. What’s more, we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered within 1 hour.