One-Hour Response Guarantee in Shared Hosting
Our shared plans offer a 60-minute reply time guarantee, so irrespective of what question or issue you might have, we’ll always be there to assist you. The fact is, it seldom takes more than half an hour to get an issue fixed or a query answered, and this is valid for both pre-sales and technical matters. Our customer service team members are available 24-7, even on public holidays and weekends, so you’ll obtain prompt assistance whenever you need it. We understand exactly how priceless time can be, so by the time we answer your e-mail or ticket, we will have investigated the matter and, if we haven’t worked out a solution, we will give you more info on what you have to do on your end, when the circumstances require it. With our support service, you can rest assured that there will be someone to help you instantly, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support team members will be at your service at all times and they’ll reply to any trouble ticket that you submit from our hosting Control Panel within maximum one hour. The response time is guaranteed regardless of whether you’ve got a general inquiry related to your semi-dedicated server or you come across some challenge and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we’re available 24-7-365 to address any billing, general or technical issue. In case you get in touch with us about anything that’s within our capabilities, we will solve it before we respond, which means that you will not have to wait for hours or even days while the problem lingers. In case there’s something that you need to do on your end, we’ll supply you with the needed details – what workable solutions to try, what steps to take, etc.