There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you opt for is a support ticket system. It’s the least complicated means of communication for several reasons. If no tech support engineer is available at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always hit home. In addition, you can copy ‘n’ paste large pieces of information without needing to worry about typing errors, and if a particular issue needs more time to be solved or a number of responses need to be exchanged, all the info will be in the very same place, so each party can always see the comments provided by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they are usually separate from the hosting platform, which suggests that if you need to provide information or to adhere to directions, you’ll have to use at least two different interfaces and this number might rise in case you’d like to manage a couple of domain names. In addition, lots of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our shared plans is not separate from the web hosting account. It’s included in our all-inclusive Hepsia hosting Control Panel and you will be able to visit it whenever you want with only several mouse clicks, without leaving your web hosting account. The ticketing system includes a quick-search field, which will help you trace virtually any ticket that you have already opened, if necessary. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to tackle a particular problem even before you open a ticket. The response time is maximum 1 hour, which goes to say that you can obtain prompt assistance at any particular time and in case our help desk team advises you to do something within your account, you can do it right away without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was designed with one idea in mind – that you should be able to manage everything connected to your semi-dedicated account from one place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got a query or face a problem, you can touch base with our customer care staff members straight away without the need to sign into a totally different admin dashboard. You can look through your web files or check different settings within your account while posting a new ticket or reading the reply to an old one. In case you’ve got a plethora of tickets and you wish to find a specific one, you can take advantage of the smart search option, which is available in the Help section. We’ll make sure you obtain a reply within the hour irrespective of the essence of your question or problem.