Lots of users who begin using their 1st web hosting account, or change companies, often have enquiries concerning how particular operations are completed or chance upon problems when setting up various things such as e-mails, website settings, etc. That is the reason why, a lot of companies have compiled documentation with common questions and problems so as to help their clients get info swiftly and seamlessly. As a result, the customer support team can focus on real issues that certain clients may be encountering, as the solution for the smaller things will be available on the Internet and customers will be able to easily resolve them without having to contact the technical support team. Having detailed documentation is vital, especially for new customers without any practical experience, as the hosting service involves an abundance of features and many individuals can get puzzled about what to do. A good information repository can both help you perform the tasks that you wish and learn how the web hosting service works in general.

Extensive Online Documentation in Shared Hosting

If you have ordered your first shared hosting account from our company or have moved your website over to us, you’ll become accustomed to our services and our custom Hepsia hosting Control Panel very quickly due to the fact that we have prepared a substantial knowledge base where you can find all the info that you will ever need – both general info in regards to the hosting service as a whole and more specific info about the separate functions that you can use and the obstacles that you may face. The articles themselves are located in two places. The complete article list can be accessed through the Control Panel’s Help section. You can access relevant articles about the different features in every section of the Control Panel too. You can become aware of how to accomplish basically everything, from creating an .htaccess file to managing a mailing list, and all the articles feature detailed guidelines, so you won’t ever get puzzled on account of an unclear text. Surely, if you run into a more specific obstacle and you are unable to find anything about it in our knowledge base, you can touch base with our customer service staff 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

We have prepared an elaborate online knowledge base for all our current and potential customers, so in case you order a semi-dedicated server package through us, you will be able to find any info that you need at any time. We’ve got an enormous number of educational help articles, which will help you better understand what is going on in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are only two instances. Our how-to tutorials will help you accomplish anything you wish – extract an archive file, import a database, redirect a domain name, etc. Besides, we’ve also got troubleshooting instructions, which will enable you to discover what precipitates a certain problem and the possible solutions for it. In case you are not able to send emails or your domain returns an HTTP 500 error message, for example, you can browse our knowledge base and correct the problem instantaneously. You can access the articles through any section of the Control Panel, as well as through the all-encompassing Help section.